Support and onboarding
Customer service that's second to none
We’re with you every step of the way, from a structured onboarding process, online support, to assigning your dedicated Client Success Manager.
"The level of service has been amazing. The system is intuitive enough to use but having one-to-one tutorials, as well as the YouTube videos that I can go back and refer to if I need to, is great. It’s that level of service and help that has set Liveforce apart.”
Vanessa Marsh, Events Assistant
Customer support for everyone!
Live chat support
Live Chat for Admin and Crew. The Support team is on hand to answer any query from boards to bills.
Extensive, easy to follow knowledge base, accessible at all times to help navigate your way around Liveforce.
Crew Help and Support
Our Support team is also there for your Crew with a dedicated channel, helping them navigate the app and get the most out of Liveforce.
Tailored onboarding programmes
After analysing your needs we will put together an Onboarding program for you and your team. This includes one-to-one training, YouTube tutorials and support from your assigned Client Success Manager.
Hand holding through Data migration
Migrating can be complicated. We have dedicated support and tech staff to handle your precious data. We will work out a strategy and schedule that works for you.