Home » Features for Event Staff » Support And Onboarding

Support and Onboarding

Customer service that's second to none

We’re with you every step of the way, from video tutorials and live chat support to a dedicated support team ready to assist you and your workforce.

The level of service has been outstanding. The system is intuitive enough to use, but having one-to-one tutorials and YouTube videos that I can go back and refer to if I need to is excellent. That level of service and help has set Liveforce apart.”
Vanessa
Events Assistant at Event Temps

Customer support for everyone!

Live chat support - support and onboarding

Live chat support

Live chat support is available for you and your event staff. The Support team is on hand to answer any query from boards to bills.

Knowledge base

Knowledge base

Extensive and easy-to-follow knowledge bases for you and your temp staff. Providing how to guides and video tutorials.how-to

Online training academy - support and onboarding

Online training academy

Sign up for our Online Training Academy and access video guides and courses to learn the platform step-by-step.

Different tools to make onboarding seamless

Access one-to-one training, an online training academy and advice from our support team to make the onboarding process as smooth as possible.

support and onboarding
Data migration

Easy migration from your current platform

Data migration can be complicated. Our support team can help you at every step. From importing your existing staff database to automatically sending email invites to your workforce.

Simply put, Liveforce is more organised than we are.
George
Senior Account Manager at Complete Works

100s of businesses depend on Liveforce everyday

Get started in your 14-day free trial today

Demo rocketship

Get started in your 14-day free trial today

FAQs

How long does it take to set up Liveforce for my agency?

Liveforce is designed for fast implementation. Agencies can set up their account quickly and start scheduling staff without long delays or complex installations.

Does Liveforce provide training and onboarding support for new users?

Yes. Liveforce offers onboarding support to help agencies configure the platform, invite staff, and get up to speed with core features.

What type of customer support does Liveforce offer after onboarding?

Liveforce provides ongoing customer support, including access to a Help Centre with guides and articles, as well as live chat for direct assistance when needed.

Do event staff receive guidance on how to use the Crew App?

Yes. Event staff can access support materials and in-app guidance to help them manage jobs, submit timesheets, and use the Crew App confidently.