SUPPORT AND TRAINING
A dedicated account manager, and a team behind them
Every Liveforce account comes with a dedicated account manager. They learn your operation, get your team live, and keep you close to what we build next.
A team on your side
People who know your account
Good software is only half of it. The other half is a team who sets it up around your operation, trains your people, and stays reachable long after you go live.
Dedicated account manager
One person who knows your operation and stays your first point of contact from day one.
Onboarding process
We get your account set up and your team live fast, so you’re running real jobs sooner, not stuck in a long implementation.
Ongoing training
Live training whenever you need it, for a new hire finding their feet or a new feature landing.
Online training academy
Step-by-step courses your team can work through at their own pace, any time.
Knowledge base
Quick answers to everyday how-to questions, a click away whenever someone needs them.
Live support
Real people over in-app chat and email, whenever you need a fast answer.
Feedback into the roadmap
What you ask for shapes what we build next, carried back to us by your account manager.
Crew support
Your crew get their own support chat, email and Knowledge Base, right inside the Crew App.
Customer Stories
“Liveforce is what we work from the most. It's a platform our admin team and crew both use, and it's straightforward enough to pick up from day one, even as a beginner.”
Sharon Kuever,
Staffing Manager
StreetPR
Dedicated Account Manager
One person who knows your whole account
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Every account gets a dedicated account manager who learns how your business works and how you run your events.
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They're your first point of contact, so you always know who to go to.
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They keep you posted on new releases as they land, so you always know what's changed.
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They pass your feedback back to the team, and what clients ask for shapes what we build next.
Onboarding & Training
Your team, ready and confident
Onboarding
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We help you set up your account around how your business works: your roles, your rates, your workflow.
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Your admin team is walked through the platform, and your crew are invited and app-ready before your first event.
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You get a clear switch-over plan, so going live fits around your schedule.
Ongoing training
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Live training whenever you need it, for a new hire finding their feet or a new feature landing.
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Your account manager trains your admin team on the parts of Liveforce you'll actually use.
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New starters learn from the same guides your existing team uses, so bringing a joiner up to speed is quick and consistent.
Online training academy
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Step-by-step courses your team can work through at their own pace, any time.
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A new starter gets fully trained on their own schedule, whenever suits them.
Customer Stories
“Liveforce customer support consistently strives to find solutions, and their response time is commendably quick. My team often wonders, 'How did we manage before having Liveforce?”
Erika Lahssini,
Group Director of Operations
THA Staffing
Support Resources
Getting help, whenever it's needed
Knowledge Base
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Quick answers to everyday how-to questions, a click away whenever someone needs them.
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Step-by-step guides cover the parts of Liveforce your team uses most.
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Every guide comes as video or text, so people can learn however suits them best.
Live support
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A support team answers everyday questions over live in-app chat and email.
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Fast replies keep a live shift running smoothly.
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You're talking to a team that knows Liveforce inside out, alongside the account manager who knows you.
Crew support
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Your crew get their own chat and email support, right inside the Crew App.
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Step-by-step guides in the app help new crew learn on their own.
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Most "how do I..." questions get answered right in their hands.
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Create your own Company Pages for payment details, policies or general info, so crew get answers specific to your agency.
Get started
Run every event.
With complete control.
Pick a time below. See how Liveforce fits your operation. No pressure, no pitch deck. Explore all Liveforce features in a live demo.
14-day free
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No credit card required
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Free 1:1 training
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