Active Training World
How Liveforce helped Active Training World successfully streamline its staffing and communication processes to increase efficiency and overall satisfaction among both event organisers and event staff.
Company name
Company overview
Active Training World are the largest multi-sport event organisers in the UK. They organise around 80 triathlon and running events each year.
Location
Harpenden, and events all over the UK
Using Liveforce Since
Since 2020
Impact
Significantly enhanced ability to manage staffing processes, communicate effectively with event staff, and deliver exceptional sporting events.
Active Training World, a leading organiser of running, triathlon, duathlon, and open-water swimming events, has successfully streamlined its staffing processes and communication with the implementation of Liveforce staffing software. Celebrating its 12th year, Active Training World prides itself on delivering exceptional experiences for athletes of all abilities and simplifying the lives of event managers.
Overcoming the spreadsheet: Hurdles
Before integrating Liveforce into their operations three years ago, Active Training World faced challenges in managing event staffing using spreadsheets. This manual approach took time to set up, and the presence of multiple spreadsheet versions led to inefficiencies and potential errors.
Liveforce: on your team
Upon a recommendation, Active Training World adopted Liveforce to enhance their staffing processes. The platform provided a centralised solution for managing event staff, improving communication, and simplifying payment processes.
up and running with Liveforce features
Enhanced Communication
Liveforce significantly improved communication with event marshals. The platform enables direct communication through the app, ensuring that all staff members receive timely updates and information about job vacancies.
Efficient Payment Processing
Liveforce simplified the payment process by capturing all necessary bank details when a new staff member signs up. This feature streamlined the payment workflow, ensuring quick and accurate disbursements to event staff.
Streamlined Staff Recruitment
We spoke to James Shipley, Managing Director about his thoughts on Liveforce:
“It is much easier to find staff for our events now as we can communicate with all staff directly from the app and let them know about job vacancies.”
The platform facilitates direct communication with staff members, allowing Active Training World to inform them about job vacancies and efficiently fill staffing requirements.
Event Duplication
This feature significantly reduces the time and effort required in event planning and management.
“The ability to duplicate events has been a game-changer, eliminating the need to set up everything from scratch for each event.”
James Shipley, Managing Director
Impact of Automated Staffing Software on ATW Staff
Improved Work Planning
Staff members express greater satisfaction with the platform, citing the ability to see in advance all events with vacancies. This feature allows them to plan their work availability more effectively, contributing to increased job satisfaction.
Customer support for the win
While rarely needing customer support assistance, Active Training World acknowledges the responsiveness of the Liveforce support team who have been readily available to address any queries, contributing to a smooth and trouble-free experience. James commented with the following:
“The support team have always been on hand with any queries we’ve had over the last few years though I can honestly say there haven’t been many times we’ve needed to contact them!”
On a winning streak
The adoption of Liveforce Event Staffing Software has significantly enhanced Active Training World’s ability to manage staffing processes, communicate effectively with event staff, and deliver exceptional sporting events. The platform’s user-friendly features and responsive support have contributed to increased efficiency and overall satisfaction among both event organisers and staff members.
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