When every event started with a round of phone calls
Before Liveforce, the events team at The Camberwell Arms managed staffing the same way most small catering operations do. Each event meant a round of individual messages and calls to check who was available, who could work, and who had already been booked elsewhere.
For a restaurant catering department running weddings, corporate events, and private parties, this process ate into time that should have been spent on menus, logistics, and client relationships. The bigger the calendar got, the more time went into chasing staff rather than planning events.
There was no central view of the workforce. No quick way to see who was confirmed for what. No single place where the team and the staff could stay aligned on upcoming work.
The admin was growing faster than the event bookings.
The point where individual messages stopped working
Mathilde Seguin, Head of Events at The Camberwell Arms, could see the pressure building. A growing events programme meant more casual staff, more shifts, and more coordination. The old approach of contacting each person individually was reliable when the team was small. It was unsustainable once the calendar filled up.
The team needed to move from reactive, one-by-one staff contact to a system where shifts could be posted, staff could respond, and everyone could see the same information at the same time.
That was the moment The Camberwell Arms started looking for a platform built for this kind of work.
One platform for shifts, communication, and workforce visibility
Liveforce replaced the scattered, manual process with one central system. Instead of contacting each staff member individually, the team now posts shifts through the platform. Staff apply directly. Event details, requirements, and updates are shared in one place.
The shift was immediate. Planning moved from reactive to structured. The team gained a full view of their workforce and could manage upcoming events weeks or months ahead, instead of scrambling in the days before each booking.
“We can now plan our teams far ahead of our event and have a global view of the year.”
The Camberwell Arms
Key features implemented
Shift scheduling and staff self-service
When a catering event is confirmed, the team posts the shift through Liveforce. Staff see available shifts and apply directly. This replaced the process of individually contacting each person by phone or message, giving the team a confirmed roster without the back-and-forth.
Workforce overview and staffing gaps
Liveforce gives the team a single view of everyone they work with. Availability, roles, and contact details sit in one place. The job board highlights when shifts are still unfilled, so gaps are spotted early rather than discovered on event day.
Payroll admin made faster
Bank details and payment information are stored centrally in Liveforce. When it comes time to process payments, the team accesses what they need quickly rather than chasing individual staff for details.
Simplified recruitment
When the team needs to grow their casual workforce, they share a direct application link through Liveforce. New candidates register through the platform, building the roster without manual data entry or paperwork.
“It is brilliant to have an overview of all the people that we work with.”
The Camberwell Arms
From chasing confirmations to running a calm operation
The shift showed up in the day-to-day. Events that once started with a round of phone calls now start with a posted shift and confirmed roster. Communication that used to scatter across calls and messages now runs through one channel. The team spends less time on admin and more time on the work their clients actually pay for.
The staff responded positively too. The platform is straightforward to use, and Liveforce’s support team helped the Camberwell Arms team get set up smoothly from the start.
“The use of the job board helps with knowing when we are missing team members.”
The Camberwell Arms
Before and after Liveforce
Before Liveforce
Staff contacted individually by phone and message for every event
No central view of who was available or already booked
Event details shared through scattered calls, texts, and emails
New staff recruited through manual outreach and paperwork
Bank details and payment info chased individually from staff
After Liveforce
Shifts posted centrally and staff apply directly through the platform
Full workforce overview with availability visible at a glance
Briefings and updates sent through one platform to every team member
Shareable application link lets candidates register directly
Payment information stored centrally and accessed instantly
The difference
No more rounds of calls to fill a single event
Staffing gaps spotted early instead of on event day
Everyone arrives with the same information
Faster roster growth with less admin
Payroll processed faster with fewer errors
“We share the information regarding the event through the platform and ensure that everybody is on the same page.”
The Camberwell Arms
A catering operation built to grow
Today, Events by The Camberwell Arms manages their catering workforce from one platform. Shifts are posted, not chased. Communication is structured, not scattered. The team has year-round visibility of their workforce and can plan events with confidence rather than scrambling to fill gaps at the last minute.
Liveforce sits behind the scenes, giving a small but busy catering operation the structure to take on more events without adding more admin hours.
The Camberwell Arms did not just fix a scheduling problem. They gave their events team the capacity to focus on what they do best: delivering exceptional catering without the operational strain.
