Emmaus Global: How a Safeguarding Consultancy Took Control of a Growing Freelance Operation
Emmaus Global is a UK-based safeguarding consultancy with over 30 years of collective experience across investigations, strategic solutions, learning and development. They deploy specialist freelance safeguarding teams to organisations across the events, sport, faith, and NGO sectors, both in the UK and internationally.
As their client portfolio grew and more freelance safeguarding specialists joined their pool, the pressure to coordinate people, shifts, and communications across multiple assignments was becoming unsustainable.
Emmaus needed a system that could keep pace with their growth, without adding more admin hours to an already stretched internal team.
Company name
Industry
Safeguarding Consultancy (Events, Sport, Faith, NGO)
Company overview
Emmaus Global deploys specialist freelance safeguarding teams across the events, sport, faith, and NGO sectors. They provide safeguarding investigations, strategic solutions, policy development, training, and specialist event staffing across the UK and internationally.
Location
United Kingdom (operating globally)
Size
Small core team with a growing freelance pool
Using Liveforce Since
November/2025
Impact:
✔ Significantly reduced hours spent planning and arranging shifts
✔ Clear visibility of team balance, skills, and availability across assignments
✔ Simpler communication with freelance safeguarding staff through the app
✔ Easier handling of last-minute changes and cancellations
✔ Lighter admin workload for the internal operations team
WHEN PRECISION MATTERS BUT THE SYSTEMS DON'T KEEP UP
Emmaus Global was building momentum. More organisations were coming on board across events, sport, and the charity sector. The freelance safeguarding pool was expanding. The work was going well. The systems behind it were not.
Before Liveforce, Emmaus used a shift system linked to a complicated CRM. It was over-engineered and expensive. Most shifts required manual input, and the process for freelancers to book and manage their own work was clunky and difficult to use.
The system also offered no control over how shifts were distributed across the team. There was no easy way to ensure fairness, no visibility over who had the right skills for a particular assignment, and no simple method for choosing the right team composition for each client.
For a consultancy built on trust, professionalism, and precision, the gap between the quality of their client-facing work and how they were managing things behind the scenes was becoming harder to sustain.
THE MOMENT THE TEAM KNEW THEY HAD OUTGROWN THEIR TOOLS
The leadership team at Emmaus could see what was happening. The CRM had been chosen early on, when the operation was smaller and the demands were simpler. It worked for a while. Then the business grew, and the system did not grow with it.
The constant manual work was:
- Pulling time away from client-facing delivery
- Making it difficult to balance teams fairly across assignments
- Limiting the ability to scale without hiring more admin support
The team reached a clear decision point. They needed a platform purpose-built for managing freelance teams across multiple assignments. Not a repurposed CRM. Not another workaround. A proper system that understands how event and project-based staffing actually works.
ONE SYSTEM TO MANAGE THE ENTIRE FREELANCE POOL
Liveforce was recommended to Emmaus by a partner organisation. Once onboarded, it replaced the fragmented, manual processes that had been slowing the team down, becoming the single, organised system behind their entire freelance operation.
From day one, Liveforce gave the team:
- One central system to manage all freelance safeguarding staff
- Real-time visibility of who was available, booked, or confirmed for each assignment
- Control over team balance and the ability to match skills to every role
- Simple shift loading with clarity on times, roles, and pay
- A mobile app that kept freelancers fully informed and made team communication straightforward
Instead of the internal team chasing information across channels, Liveforce quietly handled the coordination in the background. The system gave Emmaus the structure they needed without introducing new complexity.
Key features implemented:
Shift Scheduling Across Assignments
Load and manage shifts across multiple assignments at once. The right safeguarding specialists are booked quickly and accurately, without manual back-and-forth.
Team Communication via the App
Shift updates, confirmations, and briefings sent directly through the Liveforce app. Less chasing. Less confusion. Everyone stays aligned.
Real-Time Availability Tracking
See instantly who is free, already working, or at capacity. The team assigns freelancers confidently, even when assignments overlap.
Skills and Team Balance Control
Match the right people to the right roles based on qualifications and experience. Shifts are distributed fairly, and quality stays consistent across clients.
With Liveforce onboarding support, the Emmaus Global team adapted quickly and started seeing measurable results within weeks.
FROM CHASING INFORMATION TO RUNNING A CALM OPERATION
With Liveforce running across their operations, the team at Emmaus experienced a clear shift. The difference was immediate and practical.
Before Liveforce:
- An over-engineered CRM that required heavy manual input for every shift
- No control over team balance or fair shift distribution
- An expensive system that created friction rather than reducing it
- Freelancers found it complicated to book and manage their own work
After Liveforce:
- Significantly reduced hours spent planning and arranging shifts
- Last-minute changes and cancellations handled easily through the app
- Clear visibility for both the internal team and the freelancers they manage
- A lighter, more manageable workload across the entire operation
A STRONGER FOUNDATION FOR WHAT COMES NEXT
Today, Emmaus Global manages safeguarding assignments across the events, sport, faith, and NGO sectors with less strain, more confidence, and the reassurance that their staffing and communication are handled accurately.
Key improvements include:
- Significant reduction in planning and admin time, freeing the team to focus on delivery
- Smoother assignment staffing, with fewer last-minute surprises
- Better team balance, with the right skills and qualifications matched to every role
- Reliable, predictable scheduling, even during busy periods with overlapping assignments
- A scalable operational base that supports growth without adding manual work
Liveforce now sits behind the scenes, giving Emmaus the operational backbone to take on more clients and bigger assignments with confidence.
BUILT TO PROTECT PEOPLE. NOW BUILT TO SCALE.
Emmaus Global exists to reduce the likelihood of harm and strengthen safeguarding arrangements for the organisations they work with. That mission has not changed. What has changed is the operational foundation beneath it.
With Liveforce in place, the team spends less time on admin and more time doing the work that matters. They have the clarity, the control, and the confidence to grow on their own terms.
Liveforce was recommended to Emmaus by a partner organisation. Today, they would recommend it without hesitation, too.
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