How Liveforce helped a leading outdoor adventure and training company streamline their processes and improve communication, saving time and elevating efficiency.
RAW Adventures is a leading outdoor adventure company specialising in providing adventure events, outdoor qualifications, and training. With a commitment to delivering exceptional outdoor experiences in the UK and overseas.
Using Liveforce Since
Streamlining scheduling and payroll, overall improvement in time efficiency and staff management.
Based in Eryri (Snowdonia), North Wales, RAW Adventures is owned and operated by Kate and Ross Worthington with support from a close-knit operations team. Working with small and large-scale groups of all ages and abilities they operate outdoor adventures with qualified and trusted Mountain Leaders and instructors. This includes their popular Climb Snowdon days as well as supporting the Duke of Edinburgh’s Award, bespoke charity and adventure challenge events. They also provide Mountain Training Skills and Leader Qualification courses.
Before liveforce: Staffing management Challenges
Before adopting Liveforce, RAW Adventures faced challenges in managing staffing through manual processes involving spreadsheets and multiple email communications.
“We had previously managed all staffing via a process of spreadsheets of qualifications, personal knowledge of the staff team and multiple emails to recruit staff for specific events. This just became inefficient and challenging to manage for various reasons.”
Dan Lane, Operations Manager
Wanted: A flexible and dynamic staff scheduling solution
As RAW Adventures grew, so did its database, but without a system in place able to keep up with its growth, staffing issues began to arise. It was beginning to prove more complicated to store and record staff qualifications, as well as operational issues such as efficiently replacing staff due to late cancellations.
Additionally, their payment process was prolonged, and the lack of centralised records posed potential legal challenges for licensed activities. RAW Adventures needed staffing software that could solve all of these problems in one place.
After exploring various staffing scheduling and management options, they discovered Liveforce Staffing Software. A positive initial interaction with the Liveforce team led to a successful trial and eventual adoption
Rising to the challenge
Key features that stood out for RAW included the workforce and calendar for event scheduling, streamlined workforce sign-up processes ensuring SOP compliance, and the ability to broadcast work options to the entire staff database or invite specific individuals, saving significant time.
- Increase in Office Staff Time Management: Efficient recruitment of staff for events.
- Improved Staff Management on Events: Enhanced coordination and sharing of event details.
- Accurate Staff Records: Maintenance of comprehensive and accurate records of work done.
RAW’s Favourite Liveforce features
Booking and Emailing Staff
Simplified processes for booking staff and communicating with the entire staff in a single step.
The ‘status’ function facilitates the analysis of statistics, such as female-to-male ratios, aiding in strategic planning.
Copy and Paste (C&P) Functionality
Time-saving for putting on new events, with adjustable timings across multiple days.
By your side from base camp to summit
Customer service is important to Liveforce. Support and onboarding is available via live chat, an easy-to-follow knowledge base, and our dedicated online Liveforce training academy.
We asked RAW what they thought of Liveforce’s customer service:
“Its so quick, helpful and the fact that you email after each support query is great.”
Impact of automated staffing software
Liveforce is proud to have played a role in transforming RAW Adventure’s staff management processes. By addressing operational challenges and fostering efficiency in scheduling, communication, and record-keeping RAW can spend more time doing what they love – conquering mountains.